Claim-stage tracker
Six common stages of a NSW CTP claim. Choose the one closest to where you are right now to see what is typical at that stage and what a reasonable next step looks like. This is general information about how the scheme usually works, not a decision about your claim: only your insurer can confirm that.
Common questions about this tracker
Is this the same as the eligibility checker?
No. The eligibility checker asks 3 questions and points you toward a likely next step if you are not sure a psychologist visit will be covered at all. This tracker assumes you already have a claim moving through the NSW CTP process somewhere and helps you find what usually happens at your current stage.
Does this track or store my actual claim?
No. Nothing you select here is saved, recorded, or linked to a real CTP claim. This tool only shows general information about how the scheme typically works at each stage.
What if none of the options describe my situation exactly?
Pick whichever is closest. CTP claims do not always move through stages in a straight line, and some situations involve more than one at once. For anything more specific than general information, SIRA's CTP Assist (1300 656 919) is a free information service that can point you to the right form and process.
This tool provides general information only about how the NSW CTP scheme typically works. It is not legal, medical, or crisis advice, and it does not replace your insurer's decision on your claim. If you are in crisis, Lifeline is on 13 11 14, Beyond Blue is on 1300 22 4636, 13YARN is on 13 92 76, and in an emergency call 000.